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  #1  
Old 08-22-2018, 05:35 AM
Ralph René's Avatar
Ralph René Ralph René is offline
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Join Date: Mar 2017
Location: Germany
Posts: 36
Default Great International Customer Service

Great customer service!

Steve cleaned a clogged valve of the Palm Control free of charge. He received my package on Saturday and Wednesday I had the graver back in Germany I would say its as fast as if Lindsay Tools would be somewhere here in Europe.
By the way, it was „my own mistake“ that a small piece was blown into the valve.

Wer also in Deutschland meint, bei Problemen mit einem Airgraver wäre man schlechter bedient als mit GRS, nur weil GRS auch in Deutschland zu kaufen ist, kann diese Bedenken über Bord werfen. Steve beantwortet Fragen extrem schnell, und mein durch falsche Handhabung selbstverschuldetes Problem mit einem Silokonschlauchstückchen im Palm Ventil wurde extrem schnell in Ordnung gebracht. Es vielen lediglich Versandkosten an.
Ich bin froh, dass ich kein zusätzliches elektronisches Steuergerät herumstehen habe. Nur eine Druckluftleitung aus den Keller, ein Druckminderer ein kleiner Graviertsichel, das ist schon alles, einfach perfekt.

Thank you Steve
Ralph-René
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  #2  
Old 08-22-2018, 02:45 PM
Steve Lindsay's Avatar
Steve Lindsay Steve Lindsay is offline
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Join Date: Feb 2006
Location: Kearney, NE
Posts: 4,019
Default Re: Great International Customer Service

Hi Ralph, Good good. Glad the PalmControl arrive back quick. FedEx international is quick. That was less than 48 hours.
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